We work hard to make any individual reasonable adjustments which enable patients to access our service

Both sites:
The front door has an automatic opening button for easy access
All corridors are wide enough to allow easy access throughout the building for wheelchairs and mobility scooters
Access to BSL interpreters via a video interpreting service
Guide dogs are welcome
Hearing aid loop system at Reception

Cruddas Park site:
There is an accessibility ramp outside, providing step-free access to the front door
There is step-free access to all ground floor consultation rooms. If a patient ever needs to be seen in one of the first floor consultation rooms in the extension (this is rare), there is a lift
Disabled toilets – there is one in the main building on the ground floor, and one in the extension on the first floor (accessible by lift)
‘Quiet waiting room’ – there is a designated quieter waiting room in the ground floor of the extension which can be used by patients who would find this helpful

Hillsview Surgery site:
There is step-free access to the front door
All areas accessed by patients are on the ground floor
Disabled toilet

NHS 111
If you have a medical or mental health emergency, call 999 and ask for an ambulance. This is if someone is seriously ill or injured and you need emergency medical attention.

Otherwise, if you feel that your health problem cannot wait until the GP practice is next open and you need medical help right now, you can use the NHS 111 service for advice. NHS 111 is open 24 hours a day, 7 days a week.

To access the 111 service, you can ring 111 (free from a mobile phone or landline) or you can visit NHS 111 online here: 111.nhs.uk
The online service is for people aged 5 and over. If you have difficulties using the 111 service due to a hearing impairment, this webpage has details about how they can help

If you need an interpreter when speaking to NHS 111, ring 111 and then say ‘Interpreter’.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Walk-In Centres/Urgent Treatment Centres
Urgent Treatment Centres (UTCs), otherwise known as Walk-In Centres (WICs) provide urgent medical help when it is not a life-threatening emergency. They are open at least 12 hours a day, 7 days a week. Appointments can be booked at UTCs via NHS 111 or you can walk in without an appointment. They will see patients of all ages.

Here is some more information >>

The nearest UTCs to Cruddas Park and Hillsview Surgeries are:
– Ponteland Road Urgent Treatment Centre – open 8am-10pm, 7 days a week
– Molineux Urgent Treatment Centre – open 8am-8pm, 7 days a week

Pharmacy First
Community pharmacists are now able to diagnose certain conditions which you previously may have needed to see a GP for. They can provide you with immediate treatment or refer you to the most appropriate service. Go here for more information>>

We have some appointments with GPs, practice nurses, healthcare assistants and pharmacists available to book outside of our core working hours and which may be more convenient for you depending on your weekly routine.

These are in clinics on a Thursday evening and on Saturdays.

Please enquire with Reception about these clinics if this would be helpful to you.