You can order your repeat prescription by:

• Using the NHS App
• Using the online Patient Access service
• Calling our prescription phone line

You can register for online services here: www.patientaccess.com/

This webpage has advice about how to use the NHS App for prescriptions

Prescription phone line
To order your prescription over the phone please call 0191 226 1414 then select Option 1

Prescription line opening hours: Monday-Friday 9am-12pm and 2pm-3pm

A voicemail service is available outside of these hours. Please leave your name, date of birth and the name of the medicines you wish to order.

It can take up to two working days for us to issue a prescription after it has been ordered.

We use Electronic Prescribing, where prescriptions are sent electronically directly to your nominated pharmacy. This is more efficient than using printed paper prescriptions, but these can still be issued if necessary.

Please only order the medications you need, to avoid waste and stock-piling.

Prescriptions should only be ordered within 7 days of their due date. They should only be ordered early in exceptional circumstances e.g. if you are going away on holiday.

Our pharmacists can offer support for a wide range of conditions. You may be asked to book an appointment with one of our pharmacists to review a long-term condition.

We may also ask you to book an appointment with a practice pharmacist if a GP has started a medication, and we want to review how you are getting on with it.

Pharmacist appointments are available at both Cruddas Park and Hillsview sites, and we offer both face-to-face and telephone appointments.

Pharmacists can also support you if you are having difficulty with your medicines - for example, if you are having side effects from your medicines or you are struggling to take them.

This may involve blood tests, other checks such as blood pressure or weight, and a conversation with a healthcare professional about the condition which the medicine is treating and how you are getting on with it.

If a medication review is due, we will invite you to book an appointment with the most appropriate member of our team. If your review is significantly overdue, it may be necessary for us to reduce the duration of your repeat prescription until you have attended, for your safety.

They can provide you with immediate treatment or refer you to the most appropriate service.

Our Receptionists are trained to identify who needs to be seen by a GP, and who is eligible to be reviewed by a Community Pharmacist. If you have one of the below conditions, our Reception team will offer to refer you to a Community Pharmacy:

• Urinary tract infections in women aged 16-64
• Shingles
• Impetigo
• Infected Insect Bites
• Sore throat
• Sinusitis
• Earache

Community pharmacies can also treat certain conditions with medicines which are available to buy over the counter:

• Coughs
• Cold sores
• Conjunctivitis and irritated eyes
• Constipation
• Cystitis
• Diarrhoea
• Genital and oral thrush
• Hayfever
• Insect bites/stings
• Ringworm/threadworm
• Toothache/teething

Minor Ailments Scheme
You can access over-the-counter medicines free of charge from your local pharmacy by asking to use their Minor Ailments Scheme. This is available for many common over-the-counter medicines, including:

• Paracetamol (Calpol) – liquid and tablets
• Ibuprofen - liquid and tablets
• Steroid nasal spray (Beconase)
• Antihistamine nasal spray
• Antihistamine tablets or liquid
• Antihistamine eye drops
• Simple linctus cough syrup
• Haemorrhoid cream and suppositories
• Constipation and diarrhoea treatment
• Head lice lotion and comb
• Moisturising creams and emollients
• Vaginal thrush treatment – cream, oral capsule and pessary
• Anbesol liquid
• Cold sore treatment

Here is more information about the Pharmacy First Scheme >>

Here is more information about the help Community Pharmacies can offer