appointments online

Prescriptions online
You can order repeat prescriptions online from this website provided that you have a password to log into The Patient Access System. You can sign up for online services on the website or by using the NHS App. Otherwise you can register for online access by speaking to our Reception Team.


You can order repeat prescriptions by phone and online

You can order your repeat prescription by:

  • Using the NHS App
  • Using the online Patient Access service
  • Calling our prescription phone line

You can register for online services here: www.patientaccess.com/

This webpage has advice about how to use the NHS App for prescriptions


Prescription phone line
To order your prescription over the phone please call 0191 226 1414 then select Option 1

Prescription line opening hours: Monday-Friday 9am-12pm and 2pm-3pm

A voicemail service is available outside of these hours. Please leave your name, date of birth and the name of the medicines you wish to order.

It can take up to two working days for us to issue a prescription after it has been ordered.

We use Electronic Prescribing, where prescriptions are sent electronically directly to your nominated pharmacy. This is more efficient than using printed paper prescriptions, but these can still be issued if necessary.

Please only order the medications you need, to avoid waste and stock-piling.

Prescriptions should only be ordered within 7 days of their due date. They should only be ordered early in exceptional circumstances e.g. if you are going away on holiday.

We have a Pharmacy Team working within our GP practice as part of the primary healthcare team

Our pharmacists can offer support for a wide range of conditions. You may be asked to book an appointment with one of our pharmacists to review a long-term condition.

We may also ask you to book an appointment with a practice pharmacist if a GP has started a medication, and we want to review how you are getting on with it.

Pharmacist appointments are available at both Cruddas Park and Hillsview sites, and we offer both face-to-face and telephone appointments.

Pharmacists can also support you if you are having difficulty with your medicines - for example, if you are having side effects from your medicines or you are struggling to take them.

It is important that medications which are on repeat prescription are regularly reviewed for your safety

This may involve blood tests, other checks such as blood pressure or weight, and a conversation with a healthcare professional about the condition which the medicine is treating and how you are getting on with it.

If a medication review is due, we will invite you to book an appointment with the most appropriate member of our team. If your review is significantly overdue, it may be necessary for us to reduce the duration of your repeat prescription until you have attended, for your safety.

Community pharmacists are now able to diagnose certain conditions for which you previously may have needed to see a GP

They can provide you with immediate treatment or refer you to the most appropriate service.

Our Receptionists are trained to identify who needs to be seen by a GP, and who is eligible to be reviewed by a Community Pharmacist. If you have one of the below conditions, our Reception team will offer to refer you to a Community Pharmacy:

  • Urinary tract infections in women aged 16-64
  • Shingles
  • Impetigo
  • Infected Insect Bites
  • Sore throat
  • Sinusitis
  • Earache


Community pharmacies can also treat certain conditions with medicines which are available to buy over the counter:

  • Coughs
  • Cold sores
  • Conjunctivitis and irritated eyes
  • Constipation
  • Cystitis
  • Diarrhoea
  • Genital and oral thrush
  • Hayfever
  • Insect bites/stings
  • Ringworm/threadworm
  • Toothache/teething


Minor Ailments Scheme
You can access over-the-counter medicines free of charge from your local pharmacy by asking to use their Minor Ailments Scheme. This is available for many common over-the-counter medicines, including:

  • Paracetamol (Calpol) – liquid and tablets
  • Ibuprofen - liquid and tablets
  • Steroid nasal spray (Beconase)
  • Antihistamine nasal spray
  • Antihistamine tablets or liquid
  • Antihistamine eye drops
  • Simple linctus cough syrup
  • Haemorrhoid cream and suppositories
  • Constipation and diarrhoea treatment
  • Head lice lotion and comb
  • Moisturising creams and emollients
  • Vaginal thrush treatment – cream, oral capsule and pessary
  • Anbesol liquid
  • Cold sore treatment

Here is more information about the Pharmacy First Scheme >>

Here is more information about the help Community Pharmacies can offer



Main Surgery

Cruddas Park Surgery
178 Westmorland Road
Newcastle upon Tyne
Tyne and Wear NE4 7JT

Tel: 0191 226 1414

Branch Surgery

Hillsview Surgery
220a Hillsview Avenue
Newcastle upon Tyne
Tyne and Wear NE3 3LB

Tel: 0191 286 0055

Opening Hours

Monday 8:30 - 18:00
Tuesday 8:30 - 18:00
Wednesday 8:30 - 18:00
Thursday 8:30 - 18:00
Friday 8:30 - 18:00
Closed on Saturday, Sunday & Bank Holidays
Occasionally closed for half a day for staff training

Please ask at reception for extended opening hours