Online Appointments
You can make and cancel appointments and order repeat prescriptions online from this website provided that you have a password to log into The Patient Access System. To obtain your password, please bring some photo id (driving licence / passport etc) to reception.
Missed appointments
If you are unable to keep a booked appointment let the surgery know as soon as possible. This will allow us to use the time productively by offering the appointment to another patient. Late arrivals may be asked to re book or wait until the end of surgery, depending on the doctor's available time.
Urgent appointments
Urgent problems will be seen on the same day by the duty doctor. This responsibility is shared by the partners. It is helpful to give details of the problem to the receptionist so that the appointment is given the appropriate level of priority.
Non-urgent appointments
You are free to make an appointment with any doctor or the practice nurse. You will be seen at the booked appointment time. Occasionally delay may be caused by sudden emergencies or the unexpected length of some consultations.
At certain times it will be necessary to see a practitioner other than your usual doctor. For example appointments needed at short notice or during doctors' annual leave.
Single consultations only
Each appointment is for one patient only. Please book a separate appointment for each person who needs to be seen.
An appointment is for 10 minutes. Please book a separate appointment for each matter you wish to discuss or ask reception for a longer appointment when you book.
Home visits
If you are too ill or frail to come to the surgery it is possible for the doctor to visit you at home
Please ask for a non emergency home visit Monday to Friday before 10.00 a.m. One of the doctors may telephone you to discuss the request. After discussion you may be asked to attend the surgery where more suitable facilities for examination and treatment are available.
The doctor may delegate the visit to another member of the practice, such as a district nurse when this is appropriate.
Your doctor can usually see several patients at the surgery in the time that it takes to make a single housecall.
Sick children under 5
The practice offers same day telephone and surgery appointments to children under 5 years old who are unwell.
If a parent is very concerned about a child over the age of 5 years a same day appointment will also be given.